Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Account Information: Name, email address, phone number, location, and profile details.
• Payment Information: Processed securely by Stripe. We never store your card details on our servers.
• Identity Verification: For HYRs, we collect verification documents through Stripe Identity.
• Usage Information: How you interact with our platform, task history, and communication data.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Facilitating connections between clients and HYRs.
• Processing payments securely through our payment processor.
• Verifying the identity of HYRs to ensure platform safety.
• Providing customer support and resolving disputes.
• Improving our services and developing new features.
• Complying with legal obligations and preventing fraud.

3. Information Sharing

We may share your information in the following circumstances:

• With Stripe: For payment processing and identity verification services.
• With Service Providers: Trusted third parties who help us operate our platform.
• For Legal Compliance: When required by law or to protect our legal rights.
• With Your Consent: Any other sharing will be done with your explicit permission.

4. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

5. Data Security

We implement robust security measures to protect your information:

• Payment information is never stored on our servers; all payment data is handled by Stripe.
• We use encryption both in transit and at rest for sensitive data.
• We conduct regular security audits and monitoring to detect potential threats.
• Access controls ensure only authorised personnel can access personal data.

6. Your Data Rights (GDPR)

Under GDPR and UK data protection laws, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal obligations).
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.
• Object to processing in certain circumstances.

To exercise these rights, please contact our support team.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained while your account is active and for a reasonable period after closure. Transaction and communication data may be retained longer for legal and business purposes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@hyrme.co.uk.